We offer over services in all the emirates in the United Arab Emirates.
The service can be done in customer’s absence however one authorized representation from customer’s side is requested as permission is sought by our team before accessing certain areas like Cup-board or Enclosures, highlight if any area is fragile, hand over precious items if its lying in open etc. Exceptions being new or full empty house where customer’s presence is only requested at the start and finish for handover process. One Team leader is deployed for every full house cleaning jobs like Intensive, Deep Cleaning Services to supervise and coordinate with customer.
The team will carry relevant cleaning chemicals and aids as per the service booked. We would request to provide basics such as ladder, garbage bin and mop bucket. Live electricity and water supply is required.
At Royal Standard we can assure you of the best professional service however if you have any complaints, suggestions or feedback in regards to the service quality or the team, pricing etc please give us a call to our customer care. It is advised to do this within 24 hours of your service delivery.
In the unlikely event of any damage done during the service you can give us a call at our Customer Care support.
We understand that your time is valuable and will always strive to limit the time spent by cleaning expert at the site. However the job might take longer than expected based on the level of soiling or nature of cleaning. Please do expect a buffer of an hour more or less than the stated time to complete the task.
Royal Standard Home cleaning uses chemicals from the Global brand having Green seal certification. All the chemicals are odorless and safe for infants, aged people and pets.
We request you to call us and provide us with at least a 24-hour intimation prior to the actual booking.
We understand that plans change and it could be possible that you might want to reschedule the cleaning. Please reach out to us at least 24 hours prior to the appointment so that we can arrange the clean-up at a different time.
We make every effort possible to make sure that the same person is always going to the same homes. We certainly want our employees to build a relationship with our clients. Building this relationship results in trust and satisfaction. However, there are sometimes circumstances because of which you may not have the same person. If this happens, please rest assured that the person coming into clean is just as capable as any employee that we have.
Royal Standard offers a personalize touch even though we can handle most of the cleaning requirement effortlessly. What makes us different from other cleaning companies is that you can directly speak with the owners to address your concerns.
Yes, you can supply your own products although it may not have any bearing on our quoted amount. As quantifying the cost of material used may not make it worth while.
Yes at Royal Standard we strive for 100% satisfaction. If you are not fully satisfied with any or all of the cleaning we provide, please give us a call within one day of your cleaning and we’ll be glad to come out and fix the problems with no extra charge.